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User Onboarding Process Overview

NERC’s Research allocations are available to faculty members and researchers, including postdoctoral researchers and students, at a U.S. based institution in New England. In order to get access to resources provided by NERC’s computational infrastructure, you must first register and obtain a user account.

The overall user flow can be summarized using the following sequence diagram:

NERC user flow

  1. All users including PI need to register to NERC via:

  2. PI will send a request for a Principal Investigator (PI) user account role by submitting: NERC's PI Request Form.

    Alternatively, PI can request for a Principal Investigator (PI) user account role by submitting a new ticket at the NERC's Support Ticketing System (osTicket) under "NERC PI Account Request" option on Help Topic as shown in the image below:

    the NERC's Support Ticketing System PI Ticket

    Principal Investigator Eligibility Information

    • MGHPCC consortium members, whereby they enter into an service agreement with MGHPCC for the NERC services.

    • Non-members of MGHPCC can also be PIs of NERC Services, but must also have an active non-member agreement with MGHPCC.

    • External research focused institutions will be considered on a case-by-case basis and are subject to an external customer cost structure.

  3. Wait until the PI request gets approved by the NERC’s admin.

  4. Once a PI request is approved, PI can add a new project and also search and add user(s) to the project - Other general user(s) can also see the project(s) once they are added to a project via:

  5. PI or project Manager can request resource allocation for the newly added project and select which user(s) can use the requested allocation.*

  6. Wait until the requested resource allocation gets approved by the NERC’s admin.

  7. Once approved, PI and the corresponding project users can go to NERC Openstack horizon web interface: and they can start using the NERC’s OpenStack resources based on the project quotas.